Terms & Conditions

Provider

Elisabeth Gadner, Psychologist (MSc./cand.psych., authorised in Denmark)
PsychElli — Practice location: Therapy 4 Life (psychology centre)
Gasværksvej 10B st. tv., 1656 København V, Denmark
CVR: 46243331
Email: contact@psychelli.com

By booking a session or engaging PsychElli for services, you agree to these Terms.

Services

• •Individual therapy (50 min)
• •Couples therapy (90 min)
• •Life coaching (50 min)
• •Executive coaching
• •Team workshops
• •Organisational consulting

Coaching vs. Therapy

Therapy is a healthcare service for psychological distress, mental-health concerns and clinical conditions. It is delivered under the Authorization Act and is VAT-exempt under Danish tax law.

Coaching addresses goals, transitions, leadership and performance. It does not involve diagnosis or treatment of psychological disorders and is subject to the statutory Danish VAT of 25%.

Where therapeutic concerns arise during coaching, we will discuss this openly and may agree to shift the work or refer you elsewhere.

Fees and Payment

Payment: due after each session via MobilePay or bank transfer in DKK or EUR.

Cancellation

• •24+ hours notice: free rescheduling
• •Less than 24 hours: full session fee charged
• •No-show: full session fee charged

For business engagements, separate cancellation terms apply as set out in the individual proposal.

Right of Withdrawal (EU Consumers)

Where you are a consumer booking and prepaying for services online, you have a 14-day right of withdrawal under Forbrugeraftaleloven § 18 (transposing EU Directive 2011/83/EU). The right lapses once the service has been performed with your explicit prior consent. The cancellation policy above applies thereafter.

Online Sessions

Online sessions are conducted via Google Meet (Google Workspace). A signed Data Processing Addendum with Google applies, and transfers of personal data to the United States are made under the EU-US Data Privacy Framework and Standard Contractual Clauses in accordance with GDPR Chapter V. Recording is not permitted by either party without prior written consent.

If you are located outside Denmark at the time of an online session, you are responsible for ensuring it is legally permissible to receive psychological services in that jurisdiction. Some countries restrict cross-border provision of regulated psychological or psychotherapeutic services. Please check before booking if you are unsure.

Confidentiality

As an authorised psychologist I am bound by a statutory duty of confidentiality under Lov om autorisation af sundhedspersoner § 21, Sundhedsloven §§ 40–43, Straffeloven § 152 (with §§ 152 c–f), and GDPR Art. 9. Information from sessions is not shared without your explicit consent, with the limited statutory exceptions: imminent danger to you or others, suspected child abuse or neglect (Lov om social service § 153), or court order.

See the Privacy Policy for full detail.

Clinical Records

Clinical records are maintained electronically and kept for a minimum of 10 years from the most recent entry, in accordance with Lov om autorisation af sundhedspersoner og om sundhedsfaglig virksomhed and Bekendtgørelse nr. 713 af 12. juni 2024 om autoriserede sundhedspersoners patientjournaler (the Journal-Keeping Regulation).

Business Services — Contract Formation

For business services (executive coaching, team workshops, organisational consulting), a binding contract is formed only upon a written signed proposal from PsychElli and written acceptance from the client. Scope, deliverables, deposits and cancellation terms are specified in the individual proposal and supersede the cancellation policy above where they differ.

Workshop materials, slides, frameworks and reports remain the intellectual property of PsychElli unless otherwise agreed in writing. Clients receive a non-exclusive licence to use deliverables for internal organisational purposes.

Limitations

• •No guarantees of specific therapeutic, coaching or consulting outcomes can be made.
• •I am not a medical doctor and cannot prescribe medication.
• •Psychological services are not a substitute for medical or psychiatric treatment where indicated.

Complaints

Governing Law

These Terms are governed by Danish law, including:

• •Sundhedsloven (currently LBK nr. 275 af 12/03/2025)
• •Lov om autorisation af sundhedspersoner og om sundhedsfaglig virksomhed (covering psychologists from 1 January 2026)
• •Bekendtgørelse nr. 713 af 12/06/2024 (Journal-Keeping Regulation)
• •Lov om social service (Serviceloven), including § 153
• •Straffeloven § 152 and §§ 152 c–f
• •GDPR (Regulation EU 2016/679) and the Danish Data Protection Act
• •Forbrugeraftaleloven and Bogføringsloven

Disputes are subject to the jurisdiction of the Danish courts, save where mandatory consumer protection rules direct otherwise.

Changes

PsychElli may update these Terms. Material changes affecting active clients will be communicated at least 30 days before taking effect. The "Last Updated" date above indicates the most recent revision.

Contact

Questions about these Terms? Use the contact form or email contact@psychelli.com.